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Frequently Asked Questions
Answers to some of the questions we are most often asked by new customers. Please feel free to contact us if you have any other questions.
All prices exclude material cost. We are happy to source and supply all the materials needed and these will be charged separately.
We encourage customers to supply parking permits. In case that our tradesman needs to pay for the parking customer will charged for that separately.
Yes. Our tradesmen is fully mobile and equipped with big range of tools to be able to deal with a wide number of different jobs.
Yes we are fully insured. We carry £2 million public liability insurance.
We have many laborers so we can book and schedule the job for you within 24-48 hours, sometimes even earlier.
Yes, we do. Special rates are applied during the weekend and evenings. Please visit our page PRICES for more information.
Our reputation is our business so our tradesmen are carefully selected and they have relevant qualifications and experience. We aim to recruit only professional, polite, well presented, friendly personnel with excellent customer service skills. satisfaction feedback and manners.
Yes, we can. We can completely renovate your house or office if required. For any task that’s going to be longer than 4 days, we are happy to provide you with a free quote.
Please refer to our Areas We Cover page. We are covering London and any borough and area within M25. If you are based in East, North, West or South London that’s not a problem for us. We will supply professional and skilled tradesman for you starting from carpentry, painting, handyman, plumbing, electrical or any other skills.
We require 48 hours’ notice if you wish to cancel or reschedule a confirmed booking, otherwise, a late notice charge will apply. For bookings scheduled for after 6 pm or a Saturday or Sunday, the charge is the total estimated value of the booking. For all other bookings, the late notice charge is £25.00 +VAT.
Luckily this will not happend and this is a rare occurrance but if it happens, you should call us up and let us know the problem. We will do everything we can to make sure that you are satisfied and happy in the end.
The tradesman will show you the work ticket detailing what he has done, and any additional charges for materials and parking. If you agree with the total price of the invoice you can sign the ticket and the tradesman will take payment over the phone. You will then be sent a receipt by email.
Absolutely. They all wear our uniform, carry I.D. They are all dedicated, skilled tradesmen.
We will book a one-hour arrival window, so for example, we might say your tradesman will arrive between 09:15 am and 10:15 am. As we all know, getting around London can be a challenging and unpredictable business. They all know their way about, but sometimes road conditions are difficult, so we need this degree of flexibility to avoid disappointing our customers.
If you book a half-day or a full day, you will be charged our flat rate. If you make an ordinary booking, you will be charged by the half-hour ( minimum booking is two hours).
It is often helpful if you can provide a photo of the job you planning to do. That will help us assess the time it will take and what tools and materials will be required. We also suggest that customers have a couple of little jobs in reserve in case the work is completed quickly and our tradesman has time left over in the booking.